Citš i Bike expanded to the Upper West Side with great fanfare about a year ago, but the operator admittedly ź¦Æstruggles to keep the neighborhood docks full of bicycles.
The problem has left commuters fuming when they approach a docking site tšo find it empty and have to scramble to find another way to get to work.
āUnless youāre going to work at 6 or 7 a.m., youź§āre not getting a bike,ā said Iaān Steiner, 28, who lives on the Upper West Side and works in Midtown.
He tried to grab a bike at the dock at West 88th Streešt and West End Avenue at aboutš½ 10:30 a.m. on Wednesday, but found that all the docks were empty.
Citi Bike expanded its coverage north to West 110th Streetā last year, but has not perfected a system to transfer enough bikes to empty docks ā called rebalancing ā to cater to the demand.
āRebalancing is one of the biggest challenges of any bike share system, especially in a city like New York, where residents donāt all work a traditional 9-5 schedule,ā said Citi Bikš±e spokeswoman Dani Simons.
āAnd though there is a central business dšistrict, itās a huge one, and people work in a variety of other neighborhoods as well.ā
Part of the problem is thaš²t commuters who live on the Upper West Side tend to ride Citi Bikes to work, but then use other methods to come home rather than bringing bikes back išnto the neighborhood, according Madeline Kaye, another spokeswoman for the bike-share program.
Kayeš said the problem of where riders leave bikes has been the most severe on the Upper West Side, although it has affected other ź¦Æneighborhoods as well.
āStreams of disappointed commuters check the Citi Bike app or show up to empty docš¦ks each rush hour and wonder how they are going to get to work.
āIām actually late for work because this a–hole got the bike,ā said one angry rider who got to a dock just as someone else rolled off with the last bike.
Rick, a 29-year-old law student who lives on the Upper West Side, says Cišti Bike needs to doź©² a better job.
āI donāt knoź¦w why they caą¦nāt just bring more back-up,ā he said.
The company said it has 150 rebalancers who use work vź¦æans and box trucks to move bikes from one part of the city to another.
And it has more than 8,000 ābike angels,ā customers who help stock empty docks inź¦ exchange for incentives such as membership extensions and day passes.
But as ridership has grown to about 60,000 cyclists a day,ź§ itās just never enough.
āWe continue to use a broad arź¦¦ray of tools and expand our efforts to ensure there are bikes where and when theyāre needed,ā said Simons.